SHIPPING POLICY

At Ecocharm Products, we strive to ensure that your gifts are delivered promptly and safely. Please review our shipping policy below to understand our procedures and your responsibilities.

• Customers must provide the correct details of the recipient's name, complete address, nearby landmark, pin code, and contact number to ensure hassle-free delivery.

• Customers are expected to cooperate with the courier agent to ensure smooth and safe delivery.

• Customers must reject the package if it is found to be tampered with and report it to us immediately through phone or email.

• Customers are advised to record the unboxing of the shipment to ensure that any issues can be addressed promptly.

• Our logistics partner will make a total of 3 attempts to deliver the product if the recipient is not available at the address during the courier agent's visit. If the recipient is not reachable/available after these 3 attempts, the product will be returned to us.

• PAN Card is mandatory if the invoice value is greater than 2 lakhs.

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By adhering to these guidelines, we aim to provide you with a smooth and satisfying shopping experience at Ecocharm Products. If you have any questions or need further assistance, please contact our support team at ecocharmproducts@gmail.com